Frequently Asked Questions
​Your Comprehensive Property Management and Leasing Solutions in Ottawa

Expert Guidance, Affordable Options, and Tailored Services to Meet Your Needs

For Landlords

How can I find reliable tenants for my property?

Finding reliable tenants involves thorough screening. We conduct background checks, verify references, and assess potential tenants' rental history to ensure they meet your criteria and maintain your property's integrity.

What services do you offer for property maintenance?

Our property management services include regular inspections, proactive maintenance, and a network of trusted contractors. We ensure your property remains in top condition, addressing any maintenance issues promptly to uphold its value and appeal.

As I went on, still gaining velocity, the palpitation of night and day merged into one continuous greyness; the sky took on a wonderful deepness of blue, a splendid luminous color like that of early twilight; the jerking sun became a streak of fire, a brilliant arch, in space; the moon a fainter fluctuating band; and I could see nothing of the stars, save now and then a brighter circle flickering in the blue.

How do you handle rent collection and late payments?

We offer convenient rent collection methods and follow a strict rent collection policy. In cases of late payments, we initiate prompt communication with tenants, enforcing lease terms while seeking amicable solutions to minimize disruptions to your income flow.

As I went on, still gaining velocity, the palpitation of night and day merged into one continuous greyness; the sky took on a wonderful deepness of blue, a splendid luminous color like that of early twilight; the jerking sun became a streak of fire, a brilliant arch, in space; the moon a fainter fluctuating band; and I could see nothing of the stars, save now and then a brighter circle flickering in the blue.

What happens if my property becomes vacant?

Minimizing vacancy periods is our priority. We employ strategic marketing efforts to attract qualified tenants swiftly. Additionally, we conduct regular market analyses to adjust rental prices and maintain competitiveness, ensuring your property remains occupied and profitable.

Can I customize the property management services to suit my specific needs?

Absolutely! We understand that each property and landlord is unique. Our services are highly flexible, and we work closely with you to tailor our offerings according to your preferences, ensuring a seamless and personalized experience.

For Tenants

What is the application process for renting a property?

Our application process involves submitting an application form, undergoing a background check, providing references, and possibly attending a viewing. Once approved, we guide you through the leasing agreement and move-in process.

What are my responsibilities as a tenant regarding property maintenance?

Tenants are responsible for maintaining the property in a clean and sanitary condition, reporting any maintenance issues promptly, and adhering to the terms outlined in the lease agreement regarding care and upkeep of the property.

How do I report maintenance issues or request repairs?

You can report maintenance issues or request repairs through our online portal, email, or phone. Our dedicated maintenance team will address your concerns promptly to ensure the property remains in good condition throughout your tenancy.

What are the policies regarding rent payment and late fees?

Rent payment methods and late fee policies are outlined in the lease agreement. We offer various convenient payment options, and late fees are enforced according to the terms specified in the lease. Clear communication regarding rent payment expectations is provided to all tenants.

What happens if I need to terminate my lease early?

Early lease termination may be subject to penalties outlined in the lease agreement. We encourage open communication regarding such situations and work with tenants to find mutually beneficial solutions, which may include subletting or lease assignment, to minimize financial impact and uphold lease obligations.